Jim Fulton 150 150 Matelas Lapensee Mattresses

Jim Fulton

“When I learned from their commercial that Lapensee Mattresses were made in Gatineau I wanted to check them out because I like to shop local when possible. My sister needed a mattress too, so we went to the Orleans shop one night. We met with Denis there and he was a no pressure sales person, talking bed types, construction and firmness. We both bought a bed, and they were delivered two weeks later, as they are made as you order them or to your special specs if needed. I knew after a few nights sleep that I screwed up, and picked the wrong firmness. I called Denis and he said no problem , bring your mattress to the Gatineau shop and they will fix it for you. At Gatineau I met David and he was friendly and helpful too. They fixed the mattress the same day. Dave even offered to stay late if I didn’t make it back quite by closing. He and another employee helped me unload and load. I know leadership starts from the top so Valerie and Pascal must be big on Customer Service ….. I was impressed… and my bed is great now….”

Jim Fulton

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