Privacy policy

This Privacy Policy describes the information practices of Lapensee Mattress. The purpose of this Privacy Policy is to inform you what information we collect from you, how we use and share such information, and the choices you have regarding our collection and use. This Privacy Policy applies to information we collect about you in our stores, through our call center, when you otherwise communicate with us, and when you visit or use our websites, mobile applications, and other online forums (“Online Services”).

YOUR CONSENT

BY ACCESSING OUR ONLINE SERVICES, PURCHASING OUR PRODUCTS, AND COMMUNICATING OR OTHERWISE INTERACTING WITH US, YOU ARE ACCEPTING AND CONSENTING TO THE INFORMATION PRACTICES DESCRIBED IN THIS PRIVACY POLICY.

INFORMATION COVERED BY THIS PRIVACY POLICY

This Privacy Policy applies to information collected about you by Lapensee Mattress. As used herein, “Personal Information” means information that personally identifies you, such as your name, email address, phone number or credit card number, and “Non-Personal Information” means information that relates to you but does not directly identify you. “Information” is collectively used herein to refer to both Personal Information and Non-Personal Information.  This Privacy Policy does not apply to any third parties or any websites that might be linked to our Online Services or products.

INFORMATION WE COLLECT

Personal Information.  Personal Information includes your name, address (both billing and shipping addresses), e-mail address, credit card information, and/or phone number. Each piece individually is a piece of Personal Information, and we collect varying amounts of Personal Information based on how you engage with us. Based on how you interact with us and the information you share, we use the Personal Information we collected to process and communicate with you about your order, ship the products you ordered, process financing applications and credit card payments, enhance your shopping experience, communicate with you about our products and events that may be of interest to you, and for other marketing and research purposes.

Non-Personal Information.  Our Online Services, email messages, and advertisements use various tracking technologies that may include cookies, log file information, web beacons, location data, online analytics (collectively, “Tracking Tools”) to automatically collect Information from you.  We, along with our third party service providers, use Tracking Tools for a variety of purposes, including enhancing your online experience and our product offerings. Please see below for more information regarding the Tracking Tools that we may use.

Cookies:  We and our third party service providers use cookies, which are small files that are stored on your computer and allow websites to remember information about you. We use cookies to monitor how our Online Services are used, for marketing purposes, and to help personalize and improve our Online Services.

Log File Information:  Log file information is automatically reported by your browser or mobile device each time you access our Online Services.  This Information may include your IP address, device and software characteristics (such as type and operating system), browser type, Internet service provider, URLs, referring/exit pages, click data, domain names, landing pages, pages viewed, and other such information.

Online Analytics:   We use third party analytics tools, including Google Analytics, to help us measure traffic and usage trends for our Online Services.  These tools collect Information sent by your browser or mobile device, including the pages you visit and other Information, which assists us in improving our Online Services and offerings.

HOW WE USE YOUR INFORMATION

The Lapensee Mattress uses your Information, including Personal Information, for a variety of business purposes, including:

  • providing our products to you;
  • processing orders and payments;
  • product registration and warranty purposes;
  • providing our Online Services to you;
  • processing and managing your accounts with us;
  • communicating with you;
  • improving and customizing our products, Online Services, promotions, communications, and advertisements;
  • responding to your inquiries, comments, or postings;
  • customer service and technical support, which may include responding to your requests, resolving issues, and/or troubleshooting problems;
  • for internal operations such as enhancing our product offerings, marketing efforts, and to conduct research and analysis;
  • to prevent fraud or potentially illegal activities;
  • to comply with applicable laws, regulations, and legal process; and/or
  • to protect the security and integrity of our business, brands, Online Services, customers, and third party business partners and service providers.

We may combine all the Information we collect or receive about you for any of the foregoing purposes.

USER POSTS/PRODUCT REVIEWS/SHARE THIS

Any Information that you post (1) to our Online Services, such as a product review, testimonial, or comment, (2) to social media platforms such as Facebook, or (3) using a “share this” feature will be seen, collected, and used by anyone who has access thereto, including, without limitation, your user/screen name. You are responsible for all actions resulting from any Information, including Personal Information, which you post via our Online Services or social media platforms.  Please remember that any Information you share or otherwise post becomes public information, is not subject to this Privacy Policy, and Lapensee Mattress is not responsible for the results of such postings.  Consistent with our web site terms of use, we may use any information you post to these public venues for Lapensee Mattress’s commercial marketing purposes.

YOUR CHOICES

We provide you with the opportunity to update and/or delete certain Personal Information and to opt-out of having your Personal Information used or disclosed for certain purposes.  For example, you may

  • change your preferences for certain communications (e.g., catalogues and product offers);
  • choose whether to receive promotions and offers from us;

INFORMATION SECURITY

We seek to keep your Personal Information secure and implement reasonable technical, administrative, and physical safeguards to help us protect such information from unauthorized access, use, and disclosure. We use industry-standard encryption technology to provide for the security of customer credit card information. However, no method of electronically transmitting or storing data is ever completely secure, and therefore, we cannot guarantee that your Personal Information will never be accessed, used, or disclosed in a manner that is inconsistent with this Privacy Policy.

You are responsible for maintaining the confidentiality of your user password and account login information. We encourage you to set a secure password that is difficult for others to guess, and change your password on a regular basis to help ensure your account remains secure.

In the event that any Personal Information under our control is compromised as a result of a breach of security, Lapensee Mattress will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other action in accordance with any applicable laws and regulations.

CHILDREN’S PRIVACY

We do not knowingly solicit or collect Personal Information online from children under the age of 13 without parental or guardian consent.  Please contact us as provided below in the Contact Us section if you believe we may have collected such information without parental or guardian consent.

EMAIL SECURITY

“Phishing” is a scam designed to steal your Personal Information.  If you receive an e-mail that looks like it is from us asking you for your Personal Information, please notify us as provided below in the Contact Us section.